After spending years as a general manager of a office supply/furniture company the founder of Furniture-Medical Innovations, Mike Charter applied all of his years of customer service and sales along with the right and wrong things he saw at his previous Furniture-Medical Innovations (FMI) is a Veteran Owned Small Business (VOSB). We provide unparalleled service and value propositions to all our customers. FMI utilizes a very simple and contemporary business model: provide best Products, Service and Value possible. We work tirelessly to keep our overhead low and pass the savings on to you, our valuable customer.
With our innovative business model our services are “old school”. We treat every customer and project, no matter the size, as if they are the most important in the world-because you are!
Every project, no matter the size, is governed by three factors; what are the needs, the desires and the budget. FMI consultants have honed their skills to meet all three factors in a way that leaves every customer 100% satisfied.
First and foremost we treat each customer as though they are the only customer. To you in your eyes, you our valued customer are the only customer. To accomplish this goal every potential customer is assigned a project manager from the point of first contact. This manager immediately begins work closely as your advocate. Their goal is to make sure each and every need, desire and budget is met. This job is not for the faint of heart; we all need a good work environment conducive to a constant high level of productivity. Our needs say it has to be aesthetically pleasing and at the same time ergonomically correct for the comfort and good health of ourselves and each employee. We desire fully reclining work areas that can easily convert to a sauna, golf course, hot tub and 3D high def. theater. In reality our budget often times allows for milk crates and a board sitting on a tree stump.